Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Any administrator should excel at:

• Providing information to supervisors, co-workers, and subordinates, as well as communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Maintaining information files and processing paperwork.
• Recruiting, interviewing, selecting, hiring, and promoting employees in an organization, and getting them to work together to accomplish tasks by encouraging and building mutual trust, respect, and cooperation.

• Interviewing clients, reviewing records, conducting assessments, or conferring with other professionals for evaluating the mental or physical conditions of clients or patients.
• Educating clients or community members about mental or physical illness, abuse, medication, or available community resources.
• Assisting clients in adhering for treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing assistance.
• Increase social working knowledge by reviewing current literature, conducting social researching, or attending seminars, training workshops, or classes.
• Counseling clients in individual or group sessions to assisting them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.
• Collaborating with counselors, physicians, or nurses for planning or coordinating treatment, drawing on social working experience and patient needs.
• Monitoring, evaluating, and recording client progress with respect for treatment goals.