Mediators should be capable of:

• Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
• Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Innovators will usually have four main goals:

• Developing or creating new applications, relationships, systems, or products.
• Providing creative ideas or artistic contributions.
• Keeping up-to-date technically and applying new knowledge to your job.
• Benchmarking, experimenting and testing novel approaches to solving problems.

• Encouraging clients to express their feelings and discussing what is happening in their lives, helping them for developing insight into themselves or their relationships.
• Guiding clients in the development of skills or strategies for dealing with their problems.
• Preparing and maintaining all required treatment records and reports.
• Counseling clients or patients, individually or in group sessions, to assisting in overcoming dependencies, adjusting to life, or making changes.
• Collecting information about clients through interviews, observation, or tests.
• Acting as client advocates for coordinating required services or for resolving emergency problems in crisis situations.
• Developing and implementing treatment plans based on clinical experience and knowledge.
• Collaborating with other staff members to performing clinical assessments or developing treatment plans.
• Evaluating clients’ physical or mental conditions, based on reviewing of client information.