Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, shipment, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Their duties include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
Operate radio, telephone, or computer equipment at emergency response centers. They receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. They relay information to law enforcement and emergency response personnel. They maintain contact with caller until the personnel arrive.
Research rates, routings, or modes of transport for shipment of products. They maintain awareness of regulations affecting the international movement of cargo. They make arrangements for additional services, such as storage or inland transportation.
Expedite and route movement of incoming and outgoing cargo and shipment shipments in airline, train, and trucking terminals, and shipping docks. They take orders from customers and arrange pickup of shipment and cargo for delivery to loading platform. They prepare and examine bills of lading to determine shipping charges and tariffs.
Make and confirm reservations for transportation or lodging, or sell transportation tickets. They check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Compile and keep personnel records. They record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports, and date of and reason for termination. They prepare reports for employment records, file employment records, or search employee files and furnish information to authorized persons.
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. They generally receive orders via mail, phone, fax, or other electronic means. Their duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Interview persons desiring to open accounts in financial institutions. They explain account services available to prospective customers and assist them in preparing applications.
Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. They review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.
