Supervise and coordinate activities of slot department workers to provide service to patrons. They handle and settle complaints of players. They verify and pay off jackpots. They reset slot machines after payoffs. They make repairs or adjustments to slot machines or recommend removal of slot machines for repair. They report hazards and enforce safety rules.

Supervise and coordinate activities of workers in assigned gaming areas. They circulate among tables and observe operations. They ensure that stations and games are covered for each shift. They explain and interpret operating rules of house to patrons. They plan and organize activities and services for guests in hotels or casinos. They address service complaints.